Rental Car Terms and Conditions

Chapter 1 General Provisions

Article 1 (Application of these Terms)

The Company shall rent out rental vehicles (hereinafter referred to as "the Rental Car") to the Renter in accordance with these Terms and the Detailed Rules to these Terms established under Article 40 (hereinafter collectively referred to as "these Terms, etc."), and the Renter shall rent the Rental Car after understanding and accepting these Terms, etc. Where the Renter designates a Driver other than the Renter under Article 8, paragraph 3, the Renter shall inform that Driver of the parts of these Terms, etc. that relate to the Driver and shall ensure that the Driver complies with them. Matters not provided for in these Terms, etc. shall be governed by laws and regulations or by general custom.

2. The Company may agree to special agreements to the extent that they do not conflict with the purpose of these Terms, etc., laws and regulations, administrative notices or general custom. Where a special agreement has been made, that special agreement shall take precedence over these Terms.

Chapter 2 Reservations

Article 2 (Applying for a Reservation)

When renting the Rental Car, the Renter may, after agreeing to these Terms and the rate table, etc. established separately, apply for a reservation by the method established separately, specifying in advance the vehicle class, the date and time of the start of the rental, the place of rental, the rental period, the place of return, the Driver, whether accessories such as child seats are required, and other rental conditions (hereinafter referred to as "rental conditions").

2. When the Company receives an application for a reservation from the Renter, the Company shall, as a rule, accept the reservation within the range of the Rental Cars it owns, except where it carries out rental through an agent under Article 36, paragraph 1 (including where it rents out, as a replacement vehicle, a vehicle obtained through rental through an agent under that paragraph). In this case, the Renter shall pay the reservation deposit established separately, unless the Company specifically permits otherwise.

Article 3 (Changing a Reservation)

When the Renter wishes to change the rental conditions in paragraph 1 of the preceding Article, the Renter must obtain the Company's consent in advance.

Article 4 (Cancellation of Reservations, etc.)

The Renter may cancel a reservation by the method established separately.

2. If, for the Renter's own reasons, the Renter has not started the procedures for concluding a rental car rental agreement (hereinafter referred to as "the Rental Agreement") one hour or more after the reserved rental start time, the reservation shall be deemed to have been cancelled.

3. In the cases of the preceding two paragraphs, the Renter shall pay the Company a cancellation fee as established separately, and when the cancellation fee has been paid, the Company shall return the reservation deposit already received to the Renter.

4. Where a reservation is cancelled, or the Rental Agreement is not concluded, for the Company's reasons, the Company shall return the reservation deposit already received and shall also pay a penalty as established separately.

5. Where the Rental Agreement is not concluded due to an accident, theft, failure to return, a recall, a natural disaster or any other reason for which neither the Renter nor the Company is responsible, the reservation shall be deemed to have been cancelled. In this case, the Company shall return the reservation deposit already received.

Article 5 (Substitute Rental Car)

Where the Company is unable to rent out a Rental Car of the vehicle class reserved by the Renter, the Company may offer to rent out a Rental Car of a vehicle class different from the reservation (hereinafter referred to as "substitute rental car").

2. Where the Renter accepts the offer in the preceding paragraph, the Company shall rent out the substitute rental car under the same rental conditions as at the time of reservation, except for the vehicle class. If the rental charges for the substitute rental car are higher than the rental charges for the reserved vehicle class, the rental charges for the reserved vehicle class shall apply; if they are lower than the rental charges for the reserved vehicle class, the rental charges for the vehicle class of the substitute rental car shall apply.

3. The Renter may refuse the offer of rental of a substitute rental car in paragraph 1 and cancel the reservation.

4. In the case of the preceding paragraph, where the reason the rental in paragraph 1 cannot be made is attributable to the Company, the reservation shall be treated as cancelled under Article 4, paragraph 4, and the Company shall return the reservation deposit already received and shall also pay a penalty as established separately.

5. In the case of paragraph 3, where the reason the rental in paragraph 1 cannot be made is not attributable to the Company, the reservation shall be treated as cancelled under Article 4, paragraph 5, and the Company shall return the reservation deposit already received.

Article 6 (Exemption from Liability)

The Company and the Renter shall make no claims against each other in relation to a reservation being cancelled or the Rental Agreement not being concluded, except for the measures provided for in Article 4 and Article 5.

Article 7 (Reservation Agency Services)

The Renter may apply for a reservation through a travel agency, partner company, etc. that handles reservations on behalf of the Company (hereinafter referred to as "agency").

2. A Renter who has applied for a reservation to an agency under the preceding paragraph may apply to change or cancel the reservation only to that agency.

Chapter 3 Rental

Article 8 (Conclusion of the Rental Agreement)

The Rental Agreement shall be concluded with the Renter specifying the rental conditions provided for in Article 2, paragraph 1, and the Company specifying the rental terms by means of these Terms, the rate table, etc. However, this shall not apply where there is no Rental Car available to rent out, or where the Renter or the Driver falls under paragraph 1 or any item of paragraph 2 of Article 9.

2. Where the Rental Agreement has been concluded, the Renter shall pay the Company the rental charges provided for in Article 11, paragraph 1.

3. Based on the basic notice of the supervisory authority (Note 1), in order to record the Driver's name, address, type of driving licence and driving licence (Note 2) number in the rental register (original rental record) and in the Rental Certificate provided for in Article 14, paragraph 1, or to attach a copy of the Driver's driving licence, the Company shall, when concluding the Rental Agreement, ask the Renter to present the driving licence of the Driver designated by the Renter (hereinafter referred to as "the Driver"), and may also ask for a copy of it to be submitted. In this case, where the Renter is the Driver, the Renter shall present the Renter's own driving licence or submit a copy of it, and where the Renter and the Driver are different persons, the Renter shall present that Driver's driving licence or submit a copy of it.

(Note 1) The basic notice of the supervisory authority means sections 2.(10) and 2.(11) of the notice "Basic Notice on Rental Cars" issued by the Director-General of the Road Transport Bureau, Ministry of Land, Infrastructure, Transport and Tourism (Jiryo No. 138, 13 June 1995).

(Note 2) A driving licence means, among the driving licences provided for in Article 92 of the Road Traffic Act, a driving licence in the form of Appended Form 14 under Article 19 of the Ordinance for Enforcement of the Road Traffic Act, or an Individual Number Card with licence information recorded under Article 95-2, paragraph 4 of that Act. An international driving permit or a foreign driving licence provided for in Article 107-2 of the Road Traffic Act shall be treated in the same way as a driving licence.

If an Individual Number Card with licence information recorded is presented and the specified licence information of that person cannot be confirmed, the rental will be refused.

4. When concluding the Rental Agreement, the Company may ask the Renter and the Driver to submit documents, other than a driving licence, that can confirm their identity, and may take copies of the documents submitted.

5. When concluding the Rental Agreement, the Company shall ask to be informed of a mobile phone number, etc. for contacting the Renter and the Driver during the rental period.

6. When concluding the Rental Agreement, the Company may ask the Renter to pay by credit card or in cash, or may specify another method of payment.

Article 9 (Refusal to Conclude a Rental Agreement)

If the Renter or the Driver falls under any of the following items, the Rental Agreement cannot be concluded.

(1) Where the driving licence required to drive the Rental Car to be rented out is not presented, or where the Driver does not agree to submit a copy of the Driver's driving licence despite the Company's request.

(2) Where the person is found to be under the influence of alcohol.

(3) Where the person is found to be showing symptoms of intoxication, etc. caused by narcotics, stimulants, paint thinner, etc.

(4) Where an infant under 6 years of age will ride in the vehicle even though no child seat is available.

(5) Where the person is found to be a member or associate of an organised crime group or an organisation related to an organised crime group, or a person belonging to any other anti-social organisation.

2. If the Renter or the Driver falls under any of the following items, the Company may refuse to conclude the Rental Agreement.

(1) Where the Driver specified at the time of reservation is different from the Driver at the time of concluding the Rental Agreement.

(2) Where, in a past rental, there has been a delay in payment of rental charges.

(3) Where, in a past rental, any of the acts listed in the items of Article 17 took place.

(4) Where, in a past rental (including a rental by another rental car operator), any of the facts listed in Article 18, paragraph 6 or Article 25, paragraph 1 occurred.

(5) Where, in a past rental, motor insurance was not applied due to a breach of the rental terms or the insurance policy terms.

(6) Where the person has damaged the Company's reputation or obstructed its business by spreading rumours or by using deception or force.

(7) Where the conditions specified separately are not met.

3. In addition to the preceding paragraph, where, in connection with dealings with the Company, the Renter or the Driver has carried out, against the Company's employees or other related persons, any of the following acts defined by the Japan Rent-A-Car Association as acts constituting customer harassment, or has carried out such acts in a past rental, the Company may refuse to conclude the Rental Agreement. Furthermore, where the Company judges the case to be serious, the Company will contact the police, lawyers, etc. and take strict action, including legal measures.

(1) Abusive language, insults and intimidating behaviour

(i) Reprimanding in a loud voice, shouting abuse or other intimidating behaviour

(ii) Insults, personal attacks or discriminatory remarks against employees

(iii) Forcing an apology, demanding that someone kneel down on the floor (dogeza), or other demands for an apology that are not appropriate by generally accepted standards

(2) Unreasonable or excessive demands

(i) Demands for monetary compensation, refunds or discounts beyond the scope of the contract or of the law

(ii) Demands to exchange the Rental Car or to provide services without reasonable grounds

(iii) Demands for the dismissal or transfer of an employee or for any other exercise of personnel authority

(3) Holding staff for long periods and persistent demands for attention

(i) Holding staff for long periods or demanding explanations beyond a reasonable extent

(ii) Persistent demands for contact outside business hours or on holidays

(iii) Excessive demands for attention by repeating the same matter

(4) Threats, intimidation or suggestions of damaging reputation

(i) Violent language or remarks suggesting harm

(ii) Suggestions of damaging reputation by posting on the internet, social media, etc.

(iii) Applying unreasonable pressure by using government bodies, lawyers, the media, etc.

(5) Invasion of privacy and personal attacks

(i) Prying into, or demanding disclosure of, employees' names, addresses or other personal information

(ii) Slander or defamation against individual employees

(iii) Unreasonable interference in employees' families or private lives

(6) Behaviour that may constitute sexual harassment

(i) Sexual behaviour or obscene remarks

(ii) Unnecessary physical contact

(iii) Persistent or inappropriate comments about appearance

(7) Obstruction of business

(i) Entering work areas without a legitimate reason

(ii) Staying for long periods at stores, offices, etc.

(iii) Summoning employees to places other than stores, offices, etc.

(iv) Acts that seriously hinder the conduct of business

(v) Damage to property, violence or other acts that endanger safety

(8) Attacks using the internet, social media, etc.

(i) Posting or spreading false information

(ii) Exposing employees online with the aim of identifying them

(iii) Continuous slander or harassment

(9) In addition to the above, any act that is not appropriate by generally accepted standards and harms the working environment of employees

4. In the cases of the preceding three paragraphs, where a reservation has already been made with the Renter, the reservation shall be treated as cancelled, and where a cancellation fee has been received from the Renter, the reservation deposit already received shall be returned to the Renter.

Article 10 (Formation of the Rental Agreement, etc.)

The Rental Agreement shall be formed when the Renter pays the rental charges to the Company and the Company hands over the Rental Car to the Renter. In this case, the reservation deposit already received shall be applied to part of the rental charges.

2. The handover in the preceding paragraph shall take place at the rental start date and time in Article 2, paragraph 1, at the place of rental specified in that paragraph.

Article 11 (Rental Charges)

Rental charges means the total amount of the following charges, and the Company shall state each amount or the basis of its calculation in the rate table.

(1) Basic charge

(2) Deductible waiver fee

(3) Option charges

(4) Fuel charge or charging fee

(5) Other charges

2. The basic charge shall be the charge in effect at the time of rental of the Rental Car, which the Company has notified to the Director of the Transport Branch Office of the District Transport Bureau (in Okinawa Prefecture, the Director of the Land Transport Office of the Okinawa General Bureau; the same applies in Article 14, paragraph 1) and is applying.

3. Where the rental charges are revised after a reservation has been made under Article 2, the lower of the charge applied at the time of reservation and the charge at the time of rental shall apply.

4. Rental charges shall be set out in the Detailed Rules.

Article 12 (Change of Rental Conditions)

If, after the conclusion of the Rental Agreement, the Renter wishes to change the rental conditions set out in Article 8, Paragraph 1, the Renter must obtain the Company's consent in advance.

2. The Company may refuse to consent to a change of rental conditions under the preceding paragraph if the change would interfere with its rental operations.

Article 13 (Inspection and Maintenance, and Confirmation)

The Company shall rent out a Rental Car that has undergone the inspections specified in Article 48 (Periodic Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance (in the case of an electric vehicle, one that has been fully charged).

2. The Company shall carry out the inspections specified in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance, including for Rental Cars rented out through an agent under Article 36, Paragraph 1.

3. The Renter or the Driver shall confirm that the inspection and maintenance under the preceding two paragraphs have been carried out, that the Rental Car has no maintenance defects, by checking the exterior of the vehicle body and the accessories based on a separately prescribed checklist, and that the Rental Car otherwise satisfies the rental conditions.

4. If a maintenance defect in the Rental Car is found through the confirmation under the preceding paragraph, the Company shall immediately carry out the necessary maintenance or other work.

Article 14 (Issue and Carrying of the Rental Certificate, etc.)

When the Company hands over the Rental Car, it shall issue to the Renter, in writing (including by electronic means such as email), the prescribed Rental Certificate stating the matters specified by the Director of the Transport Branch Office of the District Transport Bureau.

2. While using the Rental Car, the Renter or the Driver must carry the Rental Certificate issued under the preceding paragraph (including carrying it in the form of an electronic record).

3. If the Renter or the Driver loses the Rental Certificate, they shall immediately notify the Company.

Chapter 4 Use

Article 15 (Responsibility for Care, etc.)

From the time the Rental Car is handed over until it is returned to the Company (hereinafter "during use"), the Renter or the Driver shall use and keep the Rental Car with the care of a prudent manager.

2. If, during use, the Renter or the Driver uses toll roads such as expressways, paid car parks or any other paid services, the Renter or the Driver shall, at their own responsibility, pay the usage charges and other fees to the provider of the paid service.

3. If the Company receives a request from a provider of a paid service under the preceding paragraph, for reasons such as unpaid usage charges, to disclose the personal information of the Renter at a specified time and date, identified by the registration number of the Rental Car, the Renter agrees that the Company may provide the Renter's personal information to that requester.

Article 16 (Daily Inspection and Maintenance)

During use, the Renter or the Driver must, before using the Rental Car each day, carry out the inspections specified in Article 47-2 (Daily Inspection and Maintenance) of the Road Transport Vehicle Act and any necessary maintenance.

Article 17 (Prohibited Acts)

During use, the Renter or the Driver must not do any of the following.

(1) Use the Rental Car for a motor vehicle transport business or any similar purpose without the Company's consent and a permit or similar authorisation under the Road Transport Act.

(2) Use the Rental Car for any purpose other than the specified use, or allow it to be driven by anyone other than the Driver named in the Rental Certificate under Article 8, Paragraph 3 and persons approved by the Company.

(3) Sublet the Rental Car, offer it as security to another party, or do anything else that would infringe the Company's rights.

(4) Forge or alter the registration number plate or vehicle number plate of the Rental Car, or change its original condition by modifying or refitting it or otherwise.

(5) Use the Rental Car for any kind of test or competition, or for towing or pushing another vehicle, without the Company's consent.

(6) Use the Rental Car in violation of laws and regulations or of public order and morals.

(7) Take out non-life insurance on the Rental Car without the Company's consent.

(8) Take the Rental Car outside Japan.

(9) Damage or soil an electric vehicle or charger through improper handling of the electric vehicle or charger.

(10) Do anything else that violates the rental conditions set out in Article 8, Paragraph 1.

Article 18 (Measures in the Case of Illegal Parking, etc.)

If, during use, the Renter or the Driver commits illegal parking as defined in the Road Traffic Act in connection with the Rental Car, the Renter or the Driver shall report to the police station with jurisdiction over the area where the illegal parking took place, immediately pay the traffic violation fine and other amounts for the illegal parking themselves, and bear all costs arising from the illegal parking, such as towing, storage and retrieval.

2. If the Company is contacted by the police about an unattended parking violation involving the Rental Car, the Company shall contact the Renter or the Driver and instruct them to move or retrieve the Rental Car promptly and to report to the police station handling the matter and deal with the violation by the end of the rental period or by a time specified by the Company, and the Renter or the Driver shall follow these instructions. If the Rental Car has been moved by the police, the Company may, at its own discretion, retrieve the Rental Car from the police itself.

3. After giving the instructions under the preceding paragraph, the Company shall, at its own discretion, check how the violation has been dealt with by means of the traffic violation notice, payment slip, receipt or similar, and if it has not been dealt with, the Company shall continue to give the instructions under the preceding paragraph to the Renter or the Driver until it is dealt with. The Company shall also ask the Renter or the Driver to personally sign a document in the form prescribed by the Company (hereinafter "Letter of Admission") in which they admit to having committed the unattended parking violation and agree to report to the police station or other authority and to comply with the legal measures as the offender, and the Renter or the Driver shall comply with this request.

4. Where the Company considers it necessary, the Company may provide the police with the necessary cooperation to pursue the liability of the Renter or the Driver for the unattended parking violation, for example by submitting materials containing personal information such as the Letter of Admission and the Rental Certificate, and may also take necessary legal measures, such as submitting to the Public Safety Commission a statement of explanation under Article 51-4, Paragraph 6 of the Road Traffic Act together with the Letter of Admission, the Rental Certificate and other materials and reporting the facts, and the Renter or the Driver agrees to this.

5. If the Company receives an order to pay a fine for leaving a vehicle illegally parked under Article 51-4, Paragraph 1 of the Road Traffic Act and pays that fine, or bears costs required to search for the Renter or the Driver or costs required to move, store, retrieve or otherwise deal with the vehicle, the Company shall charge the Renter the following amounts (hereinafter "Parking Violation Costs"). In this case, the Renter shall pay the Parking Violation Costs by the date specified by the Company.

(1) An amount equivalent to the fine for leaving a vehicle illegally parked

(2) A parking violation penalty separately prescribed by the Company

(3) Costs required for the search and costs required to move, store, retrieve or otherwise deal with the vehicle

6. If the Company receives the order to pay a fine for leaving a vehicle illegally parked under the preceding paragraph, or if the Renter does not pay the full amount charged under that paragraph by the date specified by the Company, the Company shall take measures such as registering the Renter's name, date of birth, driving licence number and other details in the information management system of the Japan Rent-A-Car Association (hereinafter "JRCA System"), and the Renter agrees to this.

7. Where the Renter or the Driver is required under Paragraph 1 to pay the traffic violation fine and other amounts for illegal parking, if that Renter or Driver does not follow the Company's instruction to deal with the violation under Paragraph 2 or the Company's request to sign the Letter of Admission under Paragraph 3, the Company may receive from that Renter a parking violation payment in an amount separately prescribed by the Company (referred to as "Parking Violation Payment" in the following paragraph), to be applied to the fine for leaving a vehicle illegally parked and the parking violation penalty set out in Paragraph 5.

8. Notwithstanding Paragraph 6, if the Company has received from the Renter the full amount of the Parking Violation Payment and the costs set out in Paragraph 5, Item (3), the Company shall not take measures such as registration in the JRCA System set out in Paragraph 6, or shall delete any data already registered in the JRCA System.

9. Where the Renter has paid the Company the amount charged under Paragraph 5, if the Renter or the Driver later pays the traffic violation fine for that parking violation, or is prosecuted, or for any similar reason the order to pay the fine for leaving a vehicle illegally parked is cancelled and the Company receives a refund of that fine, the Company shall return to the Renter only the amount equivalent to the fine for leaving a vehicle illegally parked out of the Parking Violation Costs already paid. The same applies where the Company has received a Parking Violation Payment under Paragraph 7.

10. Where the Renter has been registered in the JRCA System under Paragraph 6, if the order to pay the fine for leaving a vehicle illegally parked is cancelled because the traffic violation fine has been paid or for any similar reason, or if the full amount charged by the Company under Paragraph 5 has been paid to the Company, the Company shall delete the data registered in the JRCA System.

Article 19 (GPS Function)

The Renter and the Driver agree that the Rental Car may be equipped with a global positioning system (hereinafter "GPS function"), that the current location, route travelled and other information of the Rental Car will be recorded in a system prescribed by the Company, and that the Company will use the recorded information for the following purposes.

(1) To confirm, at the end of the Rental Agreement, that the Rental Car has been returned to the specified place.

(2) To confirm the current location and other information of the Rental Car when Article 25, Paragraph 1 applies, or in any other case where this is considered necessary for managing the Rental Car or performing the Rental Agreement.

(3) To use the information for marketing analysis, after processing it into a form that cannot identify or single out any individual, in order to improve the quality of the products and services provided to the Renter and the Driver, improve customer satisfaction, and for similar purposes.

2. The Renter and the Driver agree that the Company may disclose the information recorded by the GPS function under the preceding paragraph, to the extent necessary, if the Company is required to disclose it under laws and regulations or receives a request or order for disclosure from a court, administrative agency or other public body.

Article 20 (Dashcam)

The Renter and the Driver agree that the Rental Car may be equipped with a dashcam, that the driving of the Renter and the Driver will be recorded, and that the Company will use the recorded information for the following purposes.

(1) To confirm the circumstances at the time of an accident, if an accident occurs.

(2) To confirm the driving of the Renter and the Driver in cases where this is considered necessary for managing the Rental Car or performing the Rental Agreement.

(3) To use the information for marketing analysis, after processing it into a form that cannot identify or single out any individual, in order to improve the quality of the products and services provided to the Renter and the Driver, improve customer satisfaction, and for similar purposes.

2. The Renter and the Driver agree that the Company may disclose the information recorded by the dashcam under the preceding paragraph, to the extent necessary, if the Company is required to disclose it under laws and regulations or receives a request or order for disclosure from a court, administrative agency or other public body.

Chapter 5 Return

Article 21 (Responsibility for Return)

The Renter or the Driver shall return the Rental Car to the Company at the specified return location by the end of the rental period.

2. If the Renter or the Driver breaches the preceding paragraph, the Renter shall compensate the Company for any damage caused to the Company as a result.

3. If the Renter or the Driver is unable to return the Rental Car within the rental period due to a natural disaster or other force majeure, the Renter and the Driver shall not be liable for any damage incurred by the Company. In this case, the Renter or the Driver shall immediately contact the Company and follow the Company's instructions.

Article 22 (Inspection on Return, etc.)

The Renter or the Driver shall return the Rental Car and its equipment at the specified return location. In this case, they shall return them in the condition they were in at the time of handover, except for wear resulting from normal use and the like.

2. The Renter or the Driver shall refuel the Rental Car with petrol or other fuel before returning it. However, in the case of a rental under a plan for which the rate table or similar specifies that refuelling is not required (hereinafter "No-Refuelling Plan"), the Rental Car may be returned without refuelling, and the Company shall not charge a fuel charge.

3. In the case described in the main text of the preceding paragraph, if the Rental Car has not been refuelled, the Renter or the Driver shall immediately pay the Company an amount calculated from the distance driven during use, using the Company's prescribed conversion table.

4. The Company may omit checking the exterior of the vehicle body in the presence of the Renter or the Driver at the time of return. In this case, the Company shall check the condition of the Rental Car promptly after return and, if it finds any damage or other difference from its condition at the time of handover (excluding wear resulting from normal use), shall notify the Renter or the Driver by the day after the return date, showing photographs or other records.

5. If the damage or other matter covered by the notice under the preceding paragraph occurred during use, the Renter or the Driver shall be liable in accordance with Articles 30 and 31.

6. When returning the Rental Car, the Renter or the Driver shall check that no belongings of the Renter, the Driver or any passenger have been left in the Rental Car, and the Company shall not be responsible for keeping any belongings left behind after the Rental Car has been returned.

Article 23 (Rental Charges When the Rental Period Is Changed)

If the Renter changes the rental period under Article 12, Paragraph 1, the Renter shall pay the rental charges corresponding to the changed rental period.

Article 24 (Return Location, etc.)

If the Renter changes the specified return location under Article 12, Paragraph 1, the Renter shall bear the cost of transferring the vehicle that becomes necessary because of the change of return location.

2. If the Renter returns the Rental Car to a place other than the specified return location without obtaining the Company's consent under Article 12, Paragraph 1, the Renter shall pay the separately prescribed penalty for change of return location.

Article 25 (Measures in the Case of Failure to Return)

If, despite the end of the rental period, the Renter or the Driver does not return the Rental Car to the specified return location and does not respond to the Company's request for its return, or if the Company considers that there has been a failure to return because, for example, the whereabouts of the Renter are unknown, the Company shall take legal measures such as filing a criminal complaint, report the failure to return to the Japan Rent-A-Car Association as damage suffered, and take measures such as registration in the JRCA System, and the Renter agrees to this.

2. If the preceding paragraph applies, the Company shall take the necessary measures to locate the Rental Car, including making enquiries with the family, relatives, employer and other persons connected with the Renter or the Driver and activating the GPS function.

3. If Paragraph 1 applies, the Renter shall be liable to compensate the Company for any damage caused to the Company and shall also bear the costs required to recover the Rental Car and to search for the Renter or the Driver.

Chapter 6 Measures in the Event of Breakdown, Accident or Theft

Article 26 (Measures upon Discovery of a Breakdown)

If the Renter or the Driver discovers any abnormality in or breakdown of the Rental Car during use, the Renter or the Driver shall immediately stop driving, contact the Company and follow the Company's instructions.

Article 27 (Measures in the Event of an Accident)

If an accident involving the Rental Car occurs during use, the Renter or the Driver shall immediately stop driving, take the measures required by law regardless of the scale of the accident, and take the following measures.

(1) Immediately report the circumstances of the accident, etc. to the Company and follow the Company's instructions.

(2) Where the Rental Car is to be repaired based on the instructions in the preceding item, have the repair carried out by the Company or at a workshop designated by the Company, except where the Company approves otherwise.

(3) Cooperate with any investigation of the accident by the Company and by the insurance company with which the Company has a contract, and submit the necessary documents, etc. without delay.

(4) Obtain the Company's consent in advance before reaching a settlement or any other agreement with the other party regarding the accident.

2. In addition to taking the measures in the preceding paragraph, the Renter or the Driver shall handle and settle the accident on their own responsibility.

3. The Company shall advise the Renter or the Driver on handling the accident and shall cooperate in its settlement.

4. For the purpose of confirming the circumstances at the time of an accident, etc., the Company shall record, in vehicles fitted with a dashcam, the circumstances when an impact occurs, when sudden braking is applied, and in similar cases.

5. Where it is deemed necessary, the Company shall take measures such as examining the records referred to in the preceding paragraph.

Article 28 (Measures in the Event of Theft)

If the Rental Car is stolen or suffers any other damage during use, the Renter or the Driver shall take the following measures.

(1) Immediately report it to the nearest police.

(2) Immediately report the extent of the damage, etc. to the Company and follow the Company's instructions.

(3) Cooperate with any investigation of the theft or other damage by the Company and by the insurance company with which the Company has a contract, and submit the documents, etc. requested without delay.

Article 29 (Termination of the Rental Agreement Due to Inability to Use)

If the Rental Car becomes unusable during use due to a breakdown, accident, theft or any other cause (hereinafter "Breakdown, etc."), the Rental Agreement shall terminate.

2. In the case of the preceding paragraph, the Renter shall bear the costs required for recovering and repairing the Rental Car, etc., and the Company shall not refund the rental charges already received. However, this shall not apply where the Breakdown, etc. is due to a cause set out in paragraph 3 or paragraph 5.

3. If the Breakdown, etc. is attributable to a defect or malfunction that existed before the rental, or to any other failure of the Rental Car to meet the rental conditions, a new Rental Agreement shall be deemed to have been concluded, and the Renter may receive a substitute rental car from the Company. Article 5, paragraph 2 shall apply mutatis mutandis to the conditions for providing the substitute rental car.

4. If the Renter does not accept the substitute rental car referred to in the preceding paragraph, the Company shall refund the rental charges already received in full. The same shall apply where the Company is unable to provide a substitute rental car.

5. If the Breakdown, etc. arises from a cause that cannot be attributed to the Renter, the Driver or the Company, the Company shall refund to the Renter the balance remaining after deducting, from the rental charges already received, the rental charges corresponding to the period from the rental to the termination of the Rental Agreement.

6. Except for the measures set out in this Article, the Renter may not make any claim against the Company, other than as set out in this Article, for damage arising from being unable to use the Rental Car. However, this excludes cases where the Breakdown, etc. arises from the Company's wilful misconduct or gross negligence.

Chapter 7 Liability for Damages and Compensation

Article 30 (Liability for Damages and Compensation for Loss of Business)

If, in connection with the use of the rented Rental Car, the Renter or the Driver causes damage to the Company's Rental Car (including a Rental Car rented through an agent under Article 36), the Renter shall compensate for that damage. However, this excludes cases due to causes that cannot be attributed to the Renter or the Driver.

2. Where the Renter is liable for damages under the preceding paragraph, the Renter shall, as set out in the rate table, compensate for the damage, or pay compensation for loss of business, arising from the Company being unable to use the Rental Car due to an accident, theft, breakdown, soiling or odour of the Rental Car, etc.

3. If, in connection with the use of the rented Rental Car (including a Rental Car rented through an agent under Article 36), the Renter or the Driver causes damage to a third party or to the Company through the wilful misconduct or negligence of the Renter or the Driver, the Renter or the Driver shall compensate for that damage.

Article 31 (Insurance and Compensation)

Where the Renter is liable for damages under paragraph 1 or paragraph 3 of the preceding Article, and where the Driver is liable for damages under paragraph 3 of the preceding Article, insurance benefits or compensation within the following limits will be paid under the liability insurance contract or liability mutual aid contract that the Company has concluded for the Rental Car, or under the compensation scheme established by the Company.

(1) Bodily injury liability

Per person: unlimited (including compulsory automobile liability insurance)

(2) Property damage liability

Per accident: unlimited (deductible: 100,000 yen)

(3) Personal injury

Per person: up to 30,000,000 yen

(4) Vehicle damage

Per accident: market value (deductible: 200,000 yen)

2. If any exclusion under the insurance policy terms or the compensation scheme applies, the insurance benefits or compensation set out in paragraph 1 will not be paid.

3. Damage for which insurance benefits or compensation are not paid, and damage exceeding the insurance benefits or compensation paid under paragraph 1, shall be borne by the Renter or the Driver. However, for damage relating to a Rental Car that is lost, damaged or otherwise harmed by a disaster designated as a severe disaster under Article 2 of the Act on Special Financial Support for Dealing with Severe Disasters (Act No. 150 of 1962), and similar damage, the Renter or the Driver shall not be required to compensate for that damage, except where the Renter or the Driver acted with wilful misconduct or gross negligence.

4. Notwithstanding the preceding three paragraphs, if the Company has paid damages that should be borne by the Renter or the Driver, the Renter or the Driver shall immediately reimburse the Company for the amount paid.

5. The amount equivalent to the insurance premium for the liability insurance contract, or the contribution for the liability mutual aid contract, referred to in paragraph 1 is included in the rental charges.

Chapter 8 Cancellation of the Rental Agreement

Article 32 (Cancellation of the Rental Agreement)

If the Renter or the Driver breaches these Terms during use, or comes to fall under any item of Article 9, paragraph 1, the Company may cancel the Rental Agreement without any notice or demand and immediately demand the return of the Rental Car. In this case, the Company shall not refund the rental charges already received to the Renter.

Article 33 (Termination by Agreement)

Even during use, the Renter may terminate the Rental Agreement with the Company's consent, after paying the termination fee set out in the following paragraph. In this case, the Company shall refund to the Renter the balance remaining after deducting, from the rental charges already received, the rental charges corresponding to the period from the rental to the return.

2. When terminating under the preceding paragraph, the Renter shall pay the Company the following termination fee.

Termination fee = (basic charge corresponding to the rental agreement period) – (basic charge corresponding to the period from the rental to the return × 50%)

Chapter 9 Personal Information

Article 34 (Handling of Personal Information)

The purposes for which the Company obtains and uses the personal information of the Renter or the Driver are as follows.

(1) To carry out the matters required as conditions of its business licence as an operator licensed to conduct a rental car business under Article 80, Paragraph 1 of the Road Transport Act, such as preparing the Rental Certificate when concluding the Rental Agreement.

(2) To inform the Renter or the Driver, by sending advertising materials, sending e-mails or other means, about rental cars, used cars and other products handled by the Company, the provision of services relating to them, and the holding of various events, campaigns and the like. However, information by e-mail will be sent only with the consent of the Renter or the Driver.

(3) To verify the identity of the applicant or the Driver and to examine whether the Rental Agreement may be concluded, when concluding the Rental Agreement.

(4) To conduct questionnaire surveys of the Renter or the Driver for the purpose of planning and developing the products and services handled by the Company or considering measures to improve customer satisfaction.

(5) To compile and analyse personal information statistically and create statistical data processed into a form that cannot identify or specify individuals.

(6) In addition to the preceding items, for the purposes set out in the Company's personal information protection policy.

2. When the Company obtains the personal information of the Renter or the Driver for a purpose not set out in the items of Paragraph 1, it will clearly state the purpose of use in advance.

3. The Company may use video, audio and other data recorded by the dashcam installed in the Rental Car to confirm the circumstances of, and respond to, accidents, breakdowns, theft and other damage, and the Renter or the Driver agrees to this.

4. When an accident, breakdown, theft or other damage occurs, the Company may provide the personal information of the Renter or the Driver (including the recordings in the preceding paragraph) to the insurance company with which the Company has a contract, to the extent necessary to deal with it, and the Renter or the Driver agrees to this.

5. Before returning the Rental Car, the Renter or the Driver shall delete the history of destinations and other data registered in the car navigation system and the connection information of mobile phones and other devices. The Company may delete any information that has not been deleted and remains.

6. In addition to the provisions of the preceding paragraphs, the handling of the personal information of the Renter or the Driver shall be governed by the personal information protection policy posted by the Company on its website.

Article 35 (Consent to Registration and Use of Personal Information)

In any of the following cases, the Renter agrees that personal information including the Renter's name, date of birth and driving licence number will be registered in the JRCA System for a period not exceeding 7 years, and that this information will be used by the Japan Rent-A-Car Association, the regional rent-a-car associations that are its members, and the rental car operators that are members of these associations, for screening when concluding rental agreements.

(1) When the Company has been ordered to pay a fine for leaving a vehicle illegally parked under Article 51-4, Paragraph 1 of the Road Traffic Act.

(2) When the full amount of the Parking Violation Costs set out in Article 18, Paragraph 5 has not been paid to the Company.

(3) When it is recognised that there has been a failure to return as set out in Article 25, Paragraph 1.

2. When the Driver falls under item (3) of the preceding paragraph, personal information including the Driver's name, date of birth and driving licence number will be registered in the JRCA System for a period not exceeding 7 years, and will be used by the rental car operators in the preceding paragraph for screening when concluding rental agreements.

Chapter 10 Miscellaneous Provisions

Article 36 (Rental through an Agent)

When the Company cannot rent out a Rental Car of the vehicle class, car name or model requested by the applicant (including when no rental car is available at the office that received the application), notwithstanding the provisions of Article 8, Paragraph 1, the Company may receive a rental car from another rental car operator and rent it out to the applicant, but only when it has confirmed the following matters with the applicant and obtained the applicant's consent. (This is called "rental through an agent".)

(1) That, in the event of trouble such as an accident or breakdown, if applying the Company's own terms is more favourable to the user than applying the rental terms of the operator that provided the rental car, the Company's own terms will be applied.

(2) That the Rental Certificate will be in a special form as set out in Paragraph 3.

(3) That the rental terms of the rental car operator that provided the rental car are attached in writing (including electronic means such as e-mail).

2. In the case of rental through an agent, the rental terms of the rental car operator that provided the rental car shall apply.

3. The "Rental Certificate" specified in the basic notice of the supervisory authority for rental through an agent shall be in the form specified by the operator that provided the rental car, or a Rental Certificate in the form exclusively for rental through an agent separately specified by the Company.

4. In the case of rental through an agent, if a breakdown or other trouble occurs with the rented vehicle, the Company shall, in the same way as when it rents out a rental car it owns, cooperate in the repair and other procedures carried out by the operator that provided the vehicle, and take measures to ensure the convenience of the Renter or the Driver.

Article 37 (Set-off)

When the Company has a monetary debt to the Renter under these Terms, it may set it off at any time against the Renter's monetary debt to the Company.

Article 38 (Consumption Tax)

The Renter shall pay the Company the consumption tax (including local consumption tax) imposed on transactions under these Terms.

Article 39 (Late Payment Damages)

If the Renter or the Company fails to perform a monetary obligation under these Terms, it shall pay the other party late payment damages at the rate of 14.5% per annum.

Article 40 (Detailed Rules)

The Company may separately establish the Detailed Rules of these Terms, and the Detailed Rules shall have the same effect as these Terms.

Article 41 (Provision of Information on Important Matters)

Before the rental, the Company shall endeavour to provide the Renter, in clear and plain language, with information on important matters in these Terms, etc., such as the content of the Renter's liability for damages and liability for compensation for loss of business, the content and conditions of the Company's insurance or compensation schemes, and the measures the Renter must take in the event of a breakdown, accident or theft, in the case of illegal parking, and when the return will be late.

2. The Renter shall endeavour to understand the content of these Terms, etc..

Article 42 (Display of These Terms and Related Documents)

The Company will present these Terms, etc. to the Renter by any of the following methods.

(i) Posting them at the Company's business premises where they are easy for the public to see (including displaying them on electronic devices such as screens).

(ii) Posting them on a website or similar in an easy-to-read manner.

(iii) Presenting them in writing (including electronic means such as e-mail).

In addition, the Company shall provide the Renter with an outline of these Terms, etc. through pamphlets, rate tables and other materials issued by the Company. The same shall apply when they are changed.

Article 43 (Changes to These Terms and Related Documents)

The Company may change these Terms, etc.. When changing them, the Company shall give notice of the change, the content of the changed Terms, etc., and the date on which the change takes effect, by an appropriate method such as posting on the Company's website.

Article 44 (Agreed Court of Jurisdiction)

If a dispute arises concerning rights and obligations under these Terms, the summary court having jurisdiction over the location of the Company's head office, branch or office shall be the court of jurisdiction, regardless of the amount of the claim.

Article 45 (Priority of the Japanese Text)

If there is any discrepancy in wording or terminology between a translation of these Terms and the Japanese text of these Terms, the Japanese text of these Terms shall be the official version and shall prevail.

Supplementary Provisions

These Terms take effect on 19 June 2018.

The partial revision of these Terms takes effect on 24 February 2023.

The partial revision of these Terms takes effect on 1 October 2026.

The partial revision of these Terms takes effect on 29 October 2026.